E997 - Practical AI: How SMEs Can Scale Without the Complexity
Published: May 8, 2026
Duration: 16:07
Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore how businesses can move beyond AI experimentation to build connected systems that truly enhance customer experience.
Joining us is Mitch Lieberman, VP of Product, Fuel iX at TELUS Digital. Mitch shares how aligning AI, data, and strategy helps brands win critical moments in the customer journey.
Key Highlights
AI and Customer Journey: Mitch explains how AI is reshaping key customer interactions. Fuel iX Platform: Mitch shares how orchestration turns AI tools into unified systems. AI for SMEs: Mitch highlights how...