E842 - Why Busy Service Teams Still Lose Money"?

Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. In this episode, we explore Professional Services Automation and how service-based businesses can simplify operations, gain real visibility, and improve profitability.

Our guest is Walter Perdigao, Co-Founder and VP of Services at CrossConcept, Inc. With decades of enterprise PSA experience, Walter shares practical insights on eliminating operational blind spots, strengthening project margins, and scaling service firms with clarity and control.

Key Highlights

Operational Blind Spots: How poor visibility into utilization and projects quietly erodes profitability.
 Margin Improvement Without More Headcount: Practical process f...