S1E60 - The 5 Steps to Turn Team Conflict Into Trust

When trust disappears from a team, even small disagreements can turn into defensiveness, gossip, blame, and conflict...so how do you turn it around?

In this episode, Michael breaks down a five-step process for helping a team move out of dysfunction and start rebuilding trust. And it doesn't begin with forcing everyone to get along. It begins with understanding why people are defensive in the first place, including how you might be contributing to the dynamic as their leader.

Michael walks through what to address, what to say, and how to...