Ground Floor Government

Ground Floor Government

byPhoneLive.io

BusinessGovernmentTechnology

Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic. ㅤ Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is

Episodes(40 episodes)

Episode 120
How One Clerk Modernized City Meetings (with April Goad) | Ep. 120
Summary In this episode of Ground Floor Government, host Hugh Plappert speaks with April Goad, the clerk, recorder, and treasurer for Spring Hill, Tennessee. April shares how she began working for the city in 1987 after responding to a newspaper job advertisement. Although she initially intended to use the position to make connections with the nearby Saturn plant, she found purpose and fulfillment in local government and has remained in the role for nearly 40 years.Ready to explore your own local government career options? Download this free guide on how to transition into a...
Published: Sep 23, 2026Duration: 16m 1s
Episode 119
Navigating a Career in Local Government (with Valerie Sanchez) | Ep. 119
SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Valerie Sanchez, Chief Deputy Clerk of the Board for Orange County, California. Valerie shares her unexpected journey into public service, the challenges and rewards of her role, and the importance of communication and listening in local government. She discusses the impact of budget constraints and unfunded mandates on public services and encourages listeners to consider a career in public service for its rewarding nature.Ready to explore your own local government career options? Download this free guide on how to transition...
Published: Sep 21, 2026Duration: 19m 27s
Episode 118
From Temporary Job to Leadership (with Erin Hudson) | Ep. 118
SummaryIn this episode of Ground Floor Government, host Hugh Plappert speaks with Erin Hudson, the Communications and Outreach Director in Morrisville, North Carolina. They discuss various pathways to starting a career in local government, including the unique opportunity of working through a temp agency. Erin shares his personal journey from a temporary position to a permanent role, highlighting the importance of adaptability and collaboration in local government. The conversation also covers impactful community projects, navigating challenges, and maximizing resources within budget constraints. Erin offers valuable advice for those considering a career in local government, emphasizing the...
Published: Sep 18, 2026Duration: 19m 8s
Episode 117
The Hidden Work of a City Clerk (with Evelyn Lees) | Ep. 117
SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Evelyn Lees, the city clerk of Noblesville, Indiana. They discuss Evelyn's journey into local government, the responsibilities of a clerk, and the impact of budgeting and digital record-keeping on her work. Evelyn shares her experiences with community projects, particularly the restoration of a historic cemetery, and emphasizes the importance of communication and respect in public service. She also offers advice for those considering a career in local government, highlighting the need for a genuine desire to serve the community.Ready to...
Published: Sep 16, 2026Duration: 17m 50s
Episode 116
Exploring Local Government Careers (with Tabitha Clark) | Ep. 116
SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Tabitha Clark, Communication Director of Perry, Georgia. They discuss the journey into local government careers, the challenges and rewards of communication roles, the impact of AI, budgeting strategies, essential skills for effective communication, and considerations for those looking to enter the field. The conversation highlights the importance of community engagement and the unique dynamics within city communication teams.Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local...
Published: Sep 14, 2026Duration: 22m 38s
Episode 115
From Journalism to Government Communications (with Trevor Smith) | Ep. 115
SummaryIn this episode of the Ground Floor Government Podcast, host Hugh Plappert interviews Trevor Smith, the communication manager of Meridian, Idaho. They discuss Trevor's unique career path from journalism to local government communications, the challenges and responsibilities of a communication manager, and the importance of building relationships within the community. Trevor shares insights on navigating limited resources, adapting to accessibility rules, and the passion that drives public service professionals. The conversation highlights the benefits of working in local government and offers advice for those considering a career in this field.Ready to...
Published: Sep 11, 2026Duration: 19m 14s
Episode 114
The Essential Role of a Town Clerk (with Laroue Shatzkin) | Ep. 114
SummaryIn this episode, we explore the journey of Laroue, a town clerk in Cortlandt, New York, who shares her experiences in local government. From her family's political legacy to the challenges faced during COVID-19, Laroue discusses the vital role of a town clerk, the importance of community engagement, and the ongoing digital transformation in local governance. She emphasizes the significance of communication skills and offers advice for those aspiring to enter local government.Ready to explore your own local government career options? Download this free guide on how to transition into a...
Published: Sep 9, 2026Duration: 19m 2s
Episode 113
The Role of County Clerks in Elections (with Brianna Lennon) | Ep. 113
SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Brianna Lennon, the county clerk of Boone County, Missouri. They discuss the various pathways into local government careers, the significant impact these roles can have on communities, and the challenges faced in election management, particularly regarding accessibility. Brianna shares insights on the satisfaction derived from public service and the stability offered by local government jobs compared to the corporate world.Ready to explore your own local government career options? Download this free guide on how to transition into a successful career...
Published: Sep 4, 2026Duration: 23m 37s
Episode 112
The Hidden Work of Communications (with Summer Rascoll) | Ep. 112
SummaryIn this conversation, Summer Rascoll, the Director of Communication in Nixa, Missouri, shares her journey into local government and the importance of effective communication in building community trust. She discusses the challenges of navigating unexpected situations, the need for transparency, and the impact of limited resources on communication efforts. Summer emphasizes the significance of collaboration across departments and the essential skills required for success in local government. She also highlights the stability and unique roles available in local government careers, encouraging listeners to consider opportunities in this field.Ready to explore your...
Published: Sep 2, 2026Duration: 25m 42s
Episode 111
Creating Your Own Job in Local Government (with Thomas Bunn) | Ep. 111
SummaryIn this episode of Ground Floor Government, host Hugh Plappert speaks with Thomas Bunn, a video and social media manager for Inglewood, California. They explore the various pathways to employment in local government, the challenges and rewards of multimedia communication, and the passion that drives individuals to serve their communities. Thomas shares his personal journey and offers encouragement to aspiring media professionals considering a career in public service.Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government...
Published: Aug 31, 2026Duration: 23m 4s
Episode 110
Navigating the Recorder's Office (with Bryan Long) | Ep. 110
SummaryIn this conversation, Bryan Long discusses his early influences in politics, the responsibilities of the recorder's office, challenges faced during his tenure, and the importance of community engagement in addressing issues like fraud. He reflects on his personal journey and aspirations in public service, emphasizing the need for effective communication and proactive measures in governance.Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitionsTakeawaysBryan's interest...
Published: Aug 28, 2026Duration: 21m 10s
Episode 109
Hidden Career Paths That Keep a City Running (with Jennifer Kleen) | Ep. 109
SummaryIn this conversation, Hugh Plappert interviews Jennifer Kleen, the public information officer of Minot, North Dakota. They discuss the journey into local government, the role of a public information officer, challenges in community engagement, navigating regulations, building relationships with the community, and exploring career opportunities in local government. Jennifer emphasizes the importance of city branding and creating an emotional connection with the community.Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions<...
Published: Aug 26, 2026Duration: 17m 4s
Episode 108
Empowering Communities Through Local Government (with Pavan Parikh) | Ep. 108
SummaryIn this conversation, Pavan Parikh, Clerk of Courts in Hamilton County, Ohio, shares his journey into local government, emphasizing the importance of public service and the impact of local governance on community well-being. He discusses the challenges faced in the judicial system, innovative solutions for improving access to justice, and the significance of building a supportive ecosystem for those in need. Parikh also highlights the importance of funding and resource management in local government and encourages young individuals to consider careers in this field, where they can make a meaningful difference in people's lives.<...
Published: Aug 24, 2026Duration: 21m 28s
Episode 107
From Sportscaster to Public Servant (with John Bernstrom) | Ep. 107
SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals...
Published: Aug 21, 2026Duration: 22m 17s
Episode 106
From Court to Community (with Odie Donald) | Ep. 106
SummaryThe conversation explores the journey of a public servant who transitioned from a professional basketball career to various roles in government, emphasizing the importance of community engagement, workforce development, and innovative service delivery. The speaker shares personal experiences and insights on overcoming challenges, the significance of affordable housing, and the value of frontline workers in local government.Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitionsTakeaways...
Published: Aug 19, 2026Duration: 24m 20s
Episode 105
From 9/11 to Public Service (with Dustin Sternbeck) | Ep. 105
SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Dustin Sternbeck, the Chief Communication Officer of Denton, Texas. Dustin shares his unique journey into public service, driven by the events of 9/11 and his desire to make a positive impact in his community. He discusses the essential skills needed for success in local government, including problem-solving, critical thinking, and effective communication. Dustin highlights the importance of community projects, such as the 31 Days of Denton Halloween, which significantly boosted local tourism and revenue. He also addresses the challenges of budgeting and resource management in local government...
Published: Aug 14, 2026Duration: 23m 8s
Episode 104
The Art of Storytelling in Local Government (with Jenna Martin) | Ep. 104
SummaryIn this episode, Hugh Plappert interviews Jenna Martin, the Director of Public Relations for Shelbyville, Indiana. They discuss Jenna's unexpected journey into local government, the challenges and strategies of effective communication within the government, the importance of technology and ADA compliance, and the diverse opportunities available in local government careers. Jenna emphasizes the significance of storytelling and community engagement in her role, as well as the evolving nature of civic engagement in today's society.Ready to explore your own local government career options? Download this free guide on how to transition into...
Published: Aug 12, 2026Duration: 21m 1s
Episode 103
From Classroom to Community (with Vickie Hathaway) | Ep. 103
SummaryIn this episode, Vickie Hathaway shares her journey into local government, discussing her educational background, the challenges she faces in communication and marketing, and the importance of stakeholder relationships. She emphasizes the creativity required to work within budget constraints and the diverse roles within local government. Vicky also highlights the differences between theoretical knowledge and real-world experience, particularly in emergency communication. She encourages listeners to consider a career in local government as a way to make a tangible impact in their communities.Ready to explore your own local government career options? Download...
Published: Aug 10, 2026Duration: 22m 37s
Episode 102
From Theme Park to Local Government (with Angela Wilson) | Ep. 102
SummaryIn this engaging conversation, Angela Wilson, the Deputy Public Information Officer of Frederick, Colorado, shares her unique journey from managing events at a theme park to her current role in local government. She discusses the importance of effective communication, crisis management, and building trust within the community. Angela emphasizes the need for proactive communication strategies, especially in infrastructure projects, and how to navigate budget constraints while maintaining quality. The conversation highlights the significance of relationships across departments and the impact of local government on community engagement.Ready to explore your own local...
Published: Aug 7, 2026Duration: 20m 22s
Episode 101
Building Trust in Local Government (with Lora-Marie Bernard) | Ep. 101
SummaryIn this episode, Lora-Marie Bernard shares her journey from journalism to becoming a public information officer in Lake Jackson, Texas. She discusses the importance of trusted sources in building community relationships and the challenges she faced on her first day in municipal government. Laura highlights the stability of city government careers compared to the private sector and emphasizes the unique dynamics of various city departments. She also addresses the need for trust in local government and shares creative initiatives to engage the community.Ready to explore your own local government career options...
Published: Aug 5, 2026Duration: 23m 40s