E491 - How a Nurse Turned Family Tragedy Into a Franchise

After her mother is diagnosed with brain cancer, a registered nurse experiences firsthand how inconsistent home care can leave families stressed and powerless. Instead of accepting a broken system, she decides to build something different. Debbie Marcello creates Happier At Home around consistency, patient-centered care, and care advocacy, eventually developing the systems needed to turn her vision into a national home care franchise. In this episode of Living Your Legacy, she reveals how personal adversity shapes her entrepreneurial calling, why listening to clients becomes a growth strategy, and how strong SOPs create the foundation for franchising. She also explores...