Why Most Service Departments Leak Calls – And What Actually Stops It | Pre-NADA AI #5
Published: January 24, 2026
Duration: 41:21
In part 5 of our Pre NADA AI Spotlight series, Sam sits down with Luke Sontag, Marketing, & IT Manager at Kissee Ford and Ari Polakof, CEO & Co-founder of Flai.
We explore how one family-owned dealership used voice AI to capture after-hours and rollover calls without losing its local, human feel.
Ari explains why most “bolt-on” AI fails, how deep DMS integration changes outcomes, and what it really takes to get service advisors to trust automation. The result is real appointments, immediate ROI, and less chaos on the service drive.
This episode of t...