S8E370 - #370 – How Richard White built infrastructure to bully competitors out of business
Published: July 16, 2025
Duration: 46:15
A story about choosing technical battles that create unbeatable unit economics—while competitors bleed money.
This episode is for SaaS founders tired of chasing short-term monetization—and wondering if there's a smarter way to build something customers actually fight to keep.
Most SaaS companies fail because they take technical shortcuts.
They outsource infrastructure to move fast, then discover they can't compete on price.
Richard White, CEO of Fathom, took a different path. He's the inventor of the feedback tab and builder of UserVoice before founding Fathom in 2020. White spent two years buil...