The Next Big Idea Daily

When Systems of Care Stop Caring

Published: September 4, 2026

Duration: 23:48

What happens when the systems designed to help us begin treating people like problems to process? Dr. Paul LeBlanc explores how education, healthcare, government, and other institutions can recover their humanity in Broken: How Our Social Systems Are Failing Us and How We Can Fix Them. Then journalist Kenneth R. Rosen examines the troubling reality inside programs meant to support vulnerable young people in Troubled: The Failed Promise of America’s Behavioral Treatment Programs. Together, the books ask how we can replace efficiency without empathy with systems built around relationships, accountability, and care.

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