E193 - Why the BBB Still Matters in 2026 with Mark Lowe [E193]

Thanks to our Partners, Shop Boss and AppFueled

Most shops say they “do the right thing.” Mark Lowe from Yeck's Auto Repair went out and proved it by earning the BBB Torch Award for Ethics. In this conversation, we dig into what the award actually measures (hint: it’s way more than reviews), what the application process revealed about their business, and how the recognition boosted team pride and customer confidence once that trophy hit the front counter.

We also connect the dots to something shop owners can’t ignore anymore: AI-driven recommendations. If ChatGPT (and the...