S5E6 - Building Safer Patient Care featuring Christina Krause from Health Quality BC

In this gem of an interview, we chat with Christina Krause, the CEO of Health Quality BC about a whole range of topics around patient safety from the role of Provincial quality and safety organizations and the new BC Patient Safety Strategy to what’s changed in our understanding of safer patient care. Through personal stories and experiences, Christina shares valuable insights into safer care through listening to patients’ and families, the importance of psychological safety, and why everyone should just take just a little more time to understand one another’s viewpoints. Listen and let Christina’s infectious enthusia...