E243 - The Danger of Tunnel Vision in Automotive Diagnostics: Anchoring, Confirmation Bias, and Premature Closure [E243]

Thanks to our Partners, Pico Technology, and Autel

Watch Full Video Episode

A Dodge Durango came into the shop for a second opinion after being suspected of needing a transmission. The symptoms sounded convincing at first: harsh shifts, apparent slipping, no diagnostic trouble codes, and a vehicle that felt completely wrong on the road. But the actual problem was much simpler. The Durango was stuck in four-low. Once shifted properly through neutral, the harsh shifting, driveline bind, and “slipping” behavior disappeared.

Matt uses the case as a springboard into a broader discussion about diag...