From iPhone to AI-Native Banking: Rethinking Customer Journeys, Platform Strategy, and Human Value in a Tech-Driven World
Published: April 18, 2026
Duration: 45:25
In the ever-evolving world of digital banking, understanding the shifts and trends is crucial for industry practitioners and innovators. In this episode of One Vision, Theodora Lau hosts Dharmesh Mistry and Dave Wallace to explore the transformative moments in banking and fintech over the past decade, the impact of technology on the financial services industry, and the future of work. They discuss the rise of 5G, smartphones, digital banking, and the need for industry revaluation to adapt to rapid technological convergence.
00:00 Introduction and Guest Welcome
02:20 The Game Changers and Misreads
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